Faye’s strives to delight our customers in all aspects of our business.  If you are dissatisfied with any aspect of your purchases or the service you received please let any staff member know or email customerservice@fayes123.com.  We will make our very best effort to correct the situation.  If you’re uncomfortable talking with a staff member, please contact owners Rick or Faye Wetzel: rick@fayes123.com or faye@fayes123.com.  Your feedback is invaluable and helps us improve our service.  Please contact us if you are dissatisfied.

Faye’s uses customer email, regular mail and phone numbers to contact customers about alterations, special orders, various store events, etc.  Our primary method of communication is email.  You can unsubscribe at any time or ask that any other information be removed from our database.  Information you provide is kept in our secure database and is not provided to anyone outside of Faye’s.

We are happy to accept returns for a full refund within 7 days or for a Store Credit within 30 days

• Sorry, but no returns or exchanges after 30 days
• Returns must show no sign of use or alteration
• Special Occasion, Jewelry and SALE purchases are FINAL
• Gift returns accompanied by a gift receipt are gladly accepted for Store Credit within 15 days of receiving them
• Holiday gifts must be returned on or before January 7

Faye’s customers are awarded points whenever goods are purchased.  These points can be redeemed on future purchases. Details of the program and an explanation of how it works are available at either store.  If no purchases are made during a calendar year all accumulated points are forfeited.  Points are not transferable and have no cash value.  Faye’s reserves the right to discontinue the program at any time.